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Exchanges & Returns Click Here

Shipping Cost and Methods Click Here

Ordering Online Is Safe & Secure Click Here

Satisfaction Guarantee
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Exchanges / Returns + Close Out-Clearance Click Here

Additional Shipping/Cancellation/Order Information Click Here

Alternate Shipping Address Form International Orders
Click Here

Purchase Agreement
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Full Manufacturers Warranty Click Here


Full Manufacturers Warranty

Discount-Divers is an AUTHORIZED Dealer for all of the SCUBA Equipment and Dive Gear we sell. We DO NOT sell "Gray Market" Diving Gear. This means you can buy with confidence knowing that not only does the Discount-Divers staff stand behind the Dive Gear we sell but so do the manufacturers. You will receive FULL WARRANTIES from the manufacturers when you purchase your Dive Supplies from Discount-Divers. Click Here for more info. (top)

Shipping Cost and Methods

To see what your shipping charges will be simply add the product(s) you want to the shopping cart and at the bottom there will be a button to click on in order to calculate shipping charges. Generally for price comparisons you can figure that your shipping charges will be around a $.60 a pound with a minimum of $4.00 for products weighing less than that. Since our shipping charges are calculated this way we reserve the right to ship via best method. Generally this means we ship via USPS for orders under 2 pounds and all others go Fed Ex Ground or UPS. (Please note that some products are oversized and require additional charges calculated at the time of purchase)

We are not responsible for shipping delays beyond our control. Please note that we occasionally offer Free Shipping Ground Shipping on certain products from time to time. If our system shows "Free" on other options please understand it is a limitation we are working on. If you require faster shipping then note that in the check out area and we will verify the amount. Thanks for your Business. (top)


Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

A note about the Fair Credit Billing Act. Under this act, your bank limits your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.

We encourage you to feel comfortable using your credit card or Pay Pal to make purchases on our site. If you wish, you may also send us a Money Order or personal check. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise. COD is not offered at this time.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address on your receipt. (top)

Satisfaction Guarantee*

We are so sure that you will love our quality products that we offer you this iron clad guarantee. Any single item purchased from us (excluding clearance & special orders) can be returned for a refund when received in our warehouse within 30 days from the day you receive the item, no questions asked.

The store credit or refund amount will be the full purchase price of the item without any restocking/handling charge. (shipping is not refundable). The item must be in its original (new)* condition and packaging and prior authorization (RMA#) must be arranged by email. There will be a 25% restocking/handling fee of any properly authorized return item price if received later than 30 days. If an (RMA#) is not received then there will be a 25% restocking fee of the purchase price or refusal of package at our discretion. After 30 days of reciept we cannot accept returns or exchanges. All shipping charges are the purchaser's responsibility

*New is defined as unused, original packaging and attached tags or a combination of both.

**Used is defined as worn or obvious signs of wear, no attached tags, not original packaging or a combination of all. If the product is a wesuit and you try it on please let it air out before repacking as there will be a cleaning fee deducted if it has obvious odors. (top)

Exchanges and Returns

We understand that occassionally a product you purchase from us may need to be exchanged or returned. In order to have this process run as smoothly as possible you need to follow the steps below:


1.) Make sure the Item is a returnable as referenced above, i.e. new and in original packaging with tags to be received in our warehouse within 30 days from the day you received the item as confirmed by the shipper. (Close-Out and Special Order items are non-returnable)

2.) Send us an E-Mail request for a Return Authorization Number including your order number and name by Clicking Here and Submitting a Ticket

3.) Write your Return Authorization Number (RA) clearly on the outside of the package with a copy of your order receipt with your exchange requirements or return request. Send the package to us via the best method available in your area to:

Discount-Divers
4888 E. Tropicana Suite B
Las Vegas, Nevada 89121

USA

4.) When your properly authorized package is received at our warehouse, we will mark the date received on the package and inspect for condition. Any items that are returned and determined to be used will be: A.) Returned at purchaser's expense. B.) Charged a restocking fee based on resale condition. We reserve the right to change any of these policies without prior notice If everything is OK your RMA# is approved and sent to shipping for an exchange or Accounting for a refund based on the above mentioned criteria. Please allow 7 to 15 working days for refund to be processed.

Clearance / Closeout Return Policy

Everything is new or slightly used in our store for fitting or demostration. Other than a little dust these items are ready to sell. Limited quantities available on hand and subject to prior sale. Gear may be returned to us by prepaid postage for a 75% credit towards the purchase of any new item(s) of your choosing within 30 days of purchase.

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Additional Shipping/Cancellation/Order Information

All in-stock orders will be shipped within 48 hours(excluding holidays & weekends) many times same day and will be at your door usually in 7 to 10 days but almost always within 14 - 16 days to a US zip code. Out of stock orders will usually ship within 2-3 business days. If you request to receive your order in less than 14 days from now, we will do our best to accomodate and if we can't we will offer an alternative.

With that being said, we fill all orders as quickly as possible as our customers simply won't accept anything less from us and rightfully so. Cancellations made before payment has settled (2:30 P.M. Pacific Time every 24 hours) will receive a full refund. Cancellations made after that time but before an order has shipped will incur a 5% processing fee. If an item has shipped, you of course, are still entitled to our 30-day refund. If the item is refused at the time of delivery there is a 30% restocking/cancellation/processing fee. If an item is not is stock and on back order or discontinued the customer will be offered an alternative or substitution. If not acceptable and the product is part of an order with items that are available then the cancellation policy will still be followed.

Due to manufacturer regulations we cannot publish selling prices of a limited number of our products. Those products show a selling price of $0 but in the description of the product we allow an option to call us or e-mail for pricing. If you purchase any of these items we will assume you have retrieved the selling price. You will pay for shipping with no tax unless you live in NV along with any special size charges, we will process the selling price manually after the card settlement. We do not sell any items for shipping only.

Multiple Purchase and Commercial Use: Any identical item purchased in quantities of more than 2 will be excluded from the 30 day money back guarantee. We suggest buying one to verify fit, usability etc. before buying multiple items. Any item purchased for commercial use will not be warranted for damage resulting from commercial use.

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives so we can make arrangements to process a claim with the manufacturer. Return shipping charges cannot be refunded. All claims MUST be made within 3 days of receipt of order. Stock is subject to prior sale. Delivery to carrier constitutes delivery to you. Shipping charges are not refundable unless the carrier has failed to meet the delivery commitment outlined in their shipping guide. Discount-Divers.com will only refund Shipping Charges when the carrier has failed to meet the delivery commitment and issued credit to Discount-Divers.com The decision made by a carrier regarding a claim for refund is final.

Customer must be sure to communicate correct shipping address to Discount-Divers.com All shippers charge a $10.00 fee if an incorrect address has been provided. These fees will be transferred to the customer, only if the customer provided the incorrect ship-to address. Shipping Company will NOT accept special shipping instructions from Dealer, other than "Ship To" Name and Address. Shipping - International Orders without a U.S. zip code are subject to an additional charge of $25 to process additional paperwork (this is waived on orders of $400 or more). International orders are shipped by Federal Express/UPS and will be billed at our actual cost. International shipping freight charges will be invoiced at actual cost. International orders can only be shipped to the billing address for the credit card being used. (top)

Alternate Shipping Address Form International Orders

For Orders Being Shipped To Another Address Other Than the Billing Address Please Click Here.

Purchase Agreement

By completing your order you verify that you will not hold Discount-Divers, its affiliates, suppliers or owners responsible in any way from injuries or complications that could occur from products purchased, received or given through this site and that you agree with our pricing policies for products that we cannot advertise due to manufacturer regulations and policies as set forth in the FAQ and Policies page. Policies are in force from date of purchase. Click Here for more information. (top)



 

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